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how long will it take my order to arrive?
do you ship to alaska, hawaii, and puerto rico?
how do i change my shipping address?
where do you ship?
when do i need to have my order placed for expedited shipping?
do you offer free shipping?
is method tested on animals?
returns & exchanges
what is your you'll love it promise?
what should I do if I receive the wrong product?
when will my credit card be charged?
my credit card is not processing. why?
what forms of payment do you accept?
how do I update my card information?
do I have to pay sales tax?
where can I find the status of my order?
can I cancel my order?
can I use multiple coupon codes at checkout?
can I use a coupon code on top of another promotion?
my coupon code isn't working, what should I do?
is your hand “wash” as effective as hand soap?
is your hand soap effective against COVID-19?
can I buy method men and method body products at any retail locations?
can you help with a product I bought from a third party marketplace?
can anyone use method men or method body products?
are your products vegan?
where are your products made?
safety + allergy
can I use method products around pregnant women?
can I use method products around children?
can I use method products around pets?
are method products ok for people with nut allergies?
is method gluten free?
simply the basics partnership
How is method supporting Simply the Basics?
What are the sources for the information included in the educational game about hygiene insecurity?
Why are hygiene products considered essential?
Why is quality and choice important when it comes to hygiene distribution? (e.g., why can’t people use homemade remedies?)
How do I check the settings or status of my subscription?
How do I modify my subscription schedule, change the quantity, or size of products?
Why is my subscription on hold?
What are the terms & conditions for subscription?
What type of subscriptions do you have?
How much is shipping on future subscription deliveries?
How do I sign up for subscriptions?
What will happen after I sign up for subscription ?
Can I put my subscription on hold?
How do I cancel my subscription?
How do I view future deliveries?
Can I subscribe to other items besides refills?